The Lifetime Health Business Office is available to assist you through March 31, 2018 with your account questions, concerns and payment options. For your convenience:

  • We offer online bill pay here.
  • We can help you set up a budget plan to make bi-weekly or monthly payments through March 31, 2018.
  • You may qualify for a discount of up to 25% (or more depending on the amount outstanding), if you resolve your balance by March 31, 2018.

Call us Monday-Friday from 9am to 12pm and 1pm to 3pm to speak with a Business Office representative:

Buffalo area patients, call:  1-800-585-1270
Rochester area patients, call:  1-800-582-4117

Billing Department
PO Box 67340
Rochester, NY 14617

After March 31, 2018, any remaining balance on your account will be turned over for final payments and payment options to:

Overton, Russell, Doerr and Donovan LLP
PO Box 437
Clifton Park NY 12065

Payment Policies

COPAYMENTS: will be collected at the time of your visit.  For Urgent Care visits where we cannot verify the copayment amount at the time of the visit, we will collect a $25 copayment. You will be notified of any refund or balance due once the claim is processed by your insurance company.

DEDUCTIBLES: Beginning April 1, 2015, an $85 deposit will be collected at the time of your visit toward any remaining deductible amount after verification with your insurance company. You will be notified of any refund or balance due once the claim is processed by your insurance company.

SPLIT VISITS: Insurance companies consider physical or annual exams to be preventive exams and not intended to treat chronic conditions or evaluate new problems. If issues beyond preventive care are addressed by your provider at the time of this exam, additional charges or copayments may apply. 

COPIES OF MEDICAL RECORDS: require a signed consent to release the medical record and are provided to the patient and/or designee at $0.75 per page, as permitted by New York State law. 

NON SUFFICIENT FUNDS (RETURNED CHECKS): are subject to a $20.00 administrative fee. After two returned checks, we will no longer accept checks as a form of payment.  

OUTSTANDING BALANCES: Patients who have been dismissed or left our practice and have outstanding balances may return to a LHMG practice only when all balances are paid in full.

Insurances Accepted

Lifetime Health Medical Group participates with nearly all major commercial insurance companies and submits claims to the insurance carrier for you. You are responsible for paying your copayments and/or deductible, or for any service that is not covered under your contract.

Because there are a wide variety of insurance options, please contact your insurance company directly to make sure that your Lifetime Health Medical Group provider participates with your insurance plan before seeking treatment.

If Lifetime Health does not participate with a commercial insurance company, our business office will submit the initial claim for payment to the insurance company as a courtesy. If the insurance company sends its payment directly to you, please forward the payment to Lifetime Health Medical Group. The amount of the payment is based on the terms of your insurance plan. If Lifetime Health does not participate with an insurance company, Lifetime Health is not responsible for collecting payment from the insurance company or negotiating a settlement for a disputed claim with the company.

We do our best to verify your coverage and policy limitations. However, it is your responsibility to let us know about any changes to your coverage as soon as possible. If you have questions about your insurance coverage, please contact your insurance company.

We Participate with the Following Insurance Plans:

  • Aetna
  • BlueCross BlueShield of Western New York (HealthNow)
  • ChampVA
  • Cigna* 
  • Delta Dental
  • Dental Pay

  • DentaQuest

  • DenteMax

    Emblem Health/GHI
  • Empire Plan
  • Excellus BlueCross BlueShield
  • Guardian Dental Insurance

  • Healthplex

  • Independent Health

  • Kalos Health

  • Lifetime Benefit Solutions

  • MagnaCare

  • March Vision
  • Martin's Point

  • MVP Health Care

  • Nova
  • Superior Vision
  • TriCare
  • United Healthcare**
  • Univera Healthcare
  • YourCare
  • WellCare
  • Fidelis
  • Child Health Plus
  • Family Health Plus
  • Medicaid
  • Medicare

*Cigna plans affiliated with MVP Healthcare
**United coverage may vary according to provider