As a patient of Lifetime Health Medical Group, you have the right to:

  • Understand and use these rights. If for any reason you do not understand these rights or you need help, we will provide assistance, including an interpreter.
  • Receive treatment and services without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
  • Be treated with consideration, respect, and dignity. This includes privacy and treatment in a clean and safe environment.
  • Be informed of the services available at our practice locations.
  • Receive emergency care when you need it.
  • Be informed of the provisions for off-hour emergency care.
  • Be informed of the names, positions and functions of any staff involved in your care and refuse their treatment, examination or observation.
  • Receive all the information that you need to give informed consent for any non-emergent procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment, and alternatives for care.
  • Refuse treatment and be told what effect this may have on your health.
  • Refuse to take part in research projects. In deciding whether to participate, you have the right to a full explanation of the project.
  • Receive complete information about your diagnosis, treatment and prognosis.
  • Voice grievances and recommend changes in policies and services to Lifetime Health and the New York State Health Department without fear of reprisal.
  • Express complaints about the care and services Lifetime Health provides you without fear of reprisal. You may request an investigation and written response about the findings within 30 days of the investigation. If you are not satisfied with the response, you may contact the New York State Health Department. Lifetime Health must provide you with the State Health Department telephone number.
  • Privacy and confidentiality of all protected health information and records regarding your care.
  • Review your medical record without charge and obtain a copy of your medical record for which Lifetime Health can charge a reasonable fee.
  • Receive an itemized copy of your account statement and explanation of all charges, upon request.Public Health Law §2803(1)(g) Patient’s Rights, 10 NYCRR 405.7, 405.7(a)(1), 507.7(c)

You have the responsibility to work with your doctor or health care team by doing the following:

  •  Provide complete and honest information regarding your health and health concerns.
  • Tell the doctor or health care team if there are changes in your health status.
  • Inform us whenever you receive care from a specialist or any other provider outside of our practice.
  • Be an active partner and participate in your health care by following recommendations.
  • Share with the doctor or medical team any concerns about your medical care or service.
  • Keep appointments, or notify the office as soon as possible if you are unable to keep an appointment.
  • Respect all Lifetime Health Medical Group staff and other patients. 

Call your practice location to request a copy of these rights and responsibilities.