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RelayHealth®

You can now communicate with your Lifetime Health primary care physician about your family's non-urgent health care needs at anytime, from anywhere.

Already a registered user? Log in here.

It's Easy To Get Started

To register as a new user today, simply visit the RelayHealth website. You will need to provide your name, address, date of birth, an active email address and the name of your Health Plan.

Important Note for Patients Using RelayHealth: We have recently received reports from patients in the Buffalo region who have experienced delays with the RelayHealth system, and are working to resolve the associated technical issues. If you experience any unusual delay contacting your provider through RelayHealth, please call your health center directly.

With RelayHealth and an online connection, you can access numerous features from the comfort of your home, including:

• Visit your doctor online by using a webVisit.
• Request your next primary care* appointment.
• Request your lab results.
• Send messages to your doctor.
• Add family members to your account and manage the entire family's health issues and information.

* Specialty care appointments, such as Ob-Gyn and Behavioral Health are not available through RelayHealth.

Frequently Asked Questions

Do I need to be a patient to use RelayHealth?

Yes. To use RelayHealth to communicate with a physician or other provider, you must be a patient of that provider.

What is a webVisit®?

A webVisit helps you seek care from your doctor when you have a non-urgent medical need. You will be asked a series of questions about your specific concern. Your answers will help your doctor provide you with the best possible care and may save you a trip to the office.

Will I Be Charged For Using This Service?

There is no charge for routine communications, such as appointment and lab requests. WebVisits require a copayment or an out-of-pocket fee.

Is My Privacy Protected?

Unlike e-mail, a RelayHealth message uses secure encryption technology. Only you, your doctor, and your doctor’s authorized staff will have access.